All Sales and Returns
At Sifa Rugs, we take great care in preparing and inspecting every rug before dispatch. As our products are handmade, we generally do not accept returns or exchanges for changes of mind, incorrect size selection, or personal design preferences. However, this policy does not affect any rights customers may have under applicable consumer protection laws.
Manufacturing Defects
If your rug arrives with a manufacturing defect, please contact us within 36 hours of delivery at our official business email. Include clear photographs and a description of the issue so our team can review it. If the defect is confirmed, we will work with you to arrange an appropriate solution, which may include a replacement or refund, as applicable.
Damage During Shipping
Please inspect your rug upon delivery. If it arrives damaged, notify us within 36 hours and provide photographs of the rug, its packaging, and any visible damage. Please retain the packaging until the issue has been reviewed. We will assess the claim and help determine an appropriate resolution.
Custom-Made and Made-to-Order Rugs
Rugs made specifically according to a customer’s requested size, colour, shape, or design are considered custom-made products. These items are generally not eligible for returns or exchanges due to a change of mind or a preference change after production. This restriction does not apply where a product is defective, damaged, incorrectly made, or where a remedy is otherwise required by law.
Return Shipping Costs
Where a return is approved due to a customer’s change of mind, and such a return is permitted, the customer may be responsible for return shipping costs. If the return is due to a confirmed defect, shipping damage, or an error on our part, Sifa Rugs will discuss the appropriate return or replacement arrangements with the customer in accordance with applicable law.
Refund Processing
If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on the payment provider or bank. We will inform the customer about the refund status and any applicable processing timeline.
Order Cancellation
Please contact us as soon as possible if you wish to cancel an order. Cancellation requests for custom-made rugs may not be accepted once production has started. Any cancellation or refund will be handled according to the order status and applicable consumer protection laws.
Contact Us
For return, refund, replacement, or product-related questions, please contact Sifa Rugs through the official email address provided on our website.
Business Name: Sifa Rugs
Office Address: Aalampur Road, Bhadohi, Uttar Pradesh 221401, India.
Email: sifarugs@gmail.com
